Our Commitment to Patients

At YDHS our mission is to excel at providing quality, efficient, people-centred care for our community and to be recognised as a leading rural health care service.

We are committed to putting the patient at the heart of everything that we do.

In addition, the work of all YDHS staff is guided by our core values and goals.


We provide a safe, caring and compassionate environment that supports healing and wellbeing. We treat each person with empathy, understanding and dignity.

We respect the rights, privacy and confidentiality of all people, having regard for differences in culture, philosophy and outlook.

We say what we mean and mean what we say. We communicate effectively, openly and honestly and behave ethically.

We strive for excellence. We are focused, responsible, competent and confident.

Photo of female physio wearing a green top treating a female patient


To provide responsive, people centred care for our community.

To improve our community’s health status and health experience.

To improve our financial sustainability and implement continuous improvements and innovation, utilising e-health and communications technology.

To increase accountability and transparency to our community.

So no matter what service you’re accessing at YDHS – whether you’re a permanent resident of one of our aged care facilities, utilising our dialysis services, making an appointment at the Yarram Medical Centre or accessing community nursing – you can expect all of our staff to uphold the values of YDHS outlined above.