Compliments and Complaints
At YDHS we value and welcome feedback from patients, residents, carers, family members, clients and consumers.
We have a system in place to ensure your feedback is taken seriously and acted upon and helps us in continually improving the care that we offer.
All feedback provided is documented on our database and is shared with the relevant staff or service involved in your care.
Importantly, this feedback provides a valuable consumer experience and supports our efforts to provide a positive healthcare experience every time.
You’re able to provide feedback directly to YDHS via the form opposite.
In addition to this, you’re also able to leave your feedback directly on the Care Opinion website. Care Opinion is an independent site where anyone can share their stories about their healthcare experience. The site covers health and aged care, and community services in Australia, giving service users, their families and carers the opportunity to publish their personal experiences, good or bad, of the care system.
Health Complaints Commissioner
Complaints can also be made to Victoria’s Health Complaints Commissioner.
The Health Complaints Commissioner recommends that you attempt to resolve the complaint directly with the health service in the first instance, but where a resolution cannot be reached, or you are unable to take your complaint to the health service provider directly, then the Health Complaints Commissioner may be able to help.
Aged Care Quality and Safety Commission
Complaints regarding our aged care services can also be made to the Aged Care Quality and Safety Commission.
The Aged Care Quality and Safety Commission is the national end-to-end regulator of aged care services and is focused on delivering a world class sector that safeguards the welfare and rights of consumers.
National Disability Insurance Agency
Complaints regarding NDIS services can also be made to the National Disability Insurance Agency (NDIA).
The NDIA is an independent statutory agency tasked with implementing the National Disability Insurance Scheme (NDIS), which will support a better life for hundreds of thousands of Australians with a significant and permanent disability and their families and carers.