Our commitment to you is to provide quality care in an environment where the rights of the individual are respected and understood. The Australian Charter of Healthcare Rights describes the rights of patients and other people using the Australian healthcare system. Please refer to the YDHS Client Information Book for a summary of what the charter means for anyone seeking to receive care from YDHS. Or you can contact us on 03 5182 0222 to speak to one of our staff.
Charter of Care Recipients’ Rights and Responsibilities – Residential Care
Charter of Care Recipients’ Rights and Responsibilities – Home Care
Office of the Health Complaints Commissioner:
Telephone number 1300 582 113
YDHS Feedback Brochure – please download this brochure to provide your comments, complaints and compliments to YDHS
