44/44 – ALL OUTCOMES MET

On May 2nd and 3rd Crossley House Hostel underwent full Accreditation under the Aged Care Standards. Two surveyors were onsite and met with key staff to assess our compliance against the Standards prescribed 44 outcomes. Our thanks to Maria Kerr and Charlie Bryant for providing such wonderful assistance and insight for our Surveyors into the day to day running of Crossley.

The Surveyors were impressed with how homely Crossley House is “it’s lovely, it’s a real home” and the feedback from residents and carers was very positive. Highlights were our systems for managing the facility and our resident centred care. Two comments of note; the “lifestyle program for residents is outstanding” and the home has “excellent governance structures, we can follow them throughout the agency”. There were many compliments for the care provided and of our staff and appreciation for the breadth of knowledge and support to Crossley House from the wider organisation.